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Guides to AI Employees, Voice Agents and Automation

These guides explain the concepts behind an AI workforce in enough depth to act on them: what an AI employee is and how it differs from an agent or an assistant, how to build a workforce role by role, how a voice agent’s components fit together, what an AI SDR does and how it hands off, and a method for automating a business process with AI. Each is written to be answer-first, with steps, pitfalls and an honest account of where the approach does not fit.

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AI employees

What Is an AI Employee? A Practical Guide
Definition, the difference from AI agents and AI assistants, how a role works, what can be automated and what cannot.
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AI workforce

How to Build an AI Workforce
What a workforce is, how it differs from a team of people, a step-by-step build, and what it looks like for a small business.
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AI voice

How AI Voice Agents Work
Speech-to-text, the language model, text-to-speech and telephony; turn detection, interruptions and latency; sales, cold calling and appointment setting.
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AI sales

What Is an AI SDR and How Does It Work?
Prospecting agents, outreach agents and appointment setters, the hand-off to account executives, and where AI SDRs fall short.
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AI automation

How to Automate Business Processes With AI
AI agents versus workflow automation, and a method: map the process, separate rules from judgement, set the approval boundary, measure outcomes.
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Try what the guides describe

Hire an AI employee, give it a brief and a boundary, and see the first tasks move. Start with a free trial.

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Last updated 23 September 2026